Before You Start

Safety Precautions

For full safety precautions and warnings, see Important Safety Information.

• It is important to always be powered OFF when disconnecting and reconnecting equipment. 

• Do not probe pins on connectors with metal objects.

• If any accessories are disconnected, use a port plug to cover the port before putting the ROV in water.

• Do not touch the propeller when the motor is spinning. Pay close attention to items such as loose clothing, shirtsleeves, ties, scarves, long hair, or anything else that may become entangled in the spinning propeller. If your fingers, hands, etc. come into contact with the spinning propeller, you may be severely injured.

• Be aware of dangers around you, including weather, and obey all applicable laws while using standard water safety procedures.

• The REVOLUTION ROV is equipped with lithium batteries, completely enclosed in both the ROV, and the controller. Under no circumstances should you try to open or disassemble the batteries or expose the batteries to extreme heat or mechanical shock such as dropping them on a hard surface.

Leaked Equipment / Direct Power Kit

If your equipment has leaked, do not proceed with troubleshooting. Please refer to the Support Website for information on leaked batteries and hazards.

If you have the direct power kit please disconnect hardware direct power before proceeding with any additional troubleshooting.  To troubleshoot the direct power kit itself please go to the Direct Power Kit section of the Support Website.

Contacting Service

Service can be contacted at support@deeptrekker.com or 519-342-3177, extension 2. Ensure you have these details ready for your service tech:

• Your contact information

• Model and Serial Number (to verify warranty)

• Equipment add-ons

• Tools available 

• Event(s) leading up to the issue(s)

• Vehicle hours (explained below)

Guide

Steps below may be followed out of sequence depending on the nature of the issue(s) reported. 

1. Power OFF equipment and remove the SD card

2. Complete a visual inspection of the controller and tether connector. 

• • Inspect tether for signs of damage or cuts. 

3. Reconnect the controller and tether

• Use the Diagnostics Cable if there are any signs of damage or you suspect the tether is the issue.

4. Confirm ROV and Controller chargers are behaving normally (red when charging, green when fully charged) and consider attempting charging for 15 mins before proceeding. 

5. Confirm LED on the controller and details of loading screen if available. 

• • If the LED is on, but the screen is black > use a flashlight to shine on the screen and attempt to illuminate. If an image is seen, suspect backlight failure (note HDMI output should work).

  • Check the Waves icon on the screen. If BLUE (in-water) or WHITE (out of water). If in-water detection isn't working, increase speed gain and drive around in water.

6. Confirm LEDs for the ROV

• Blue=Power

• Green=Communications (REV/PIVOT - 2 BLUE + GREEN FLASHING)

7. If the ROV won’t power on, disconnect all accessories including the Sensor Pod and Grabber. Leaving only the Camera Head, thrusters, and diagnostics cable.

• • If successfully boots, power down and connect 1 accessory back at a time to isolate the issue component. 

8. Confirm Vehicle Hours

• Navigate to Settings > ROV > Lifetime Hours

9. Check if a Software Update is available

• Navigate to Menu > Settings > Software Updates

10. Check Diagnostic pages

• Navigate to Menu > Diagnostics > Faults and export the fault logs. This can be sent to your service tech.

• • Navigate to Diagnostics > Tether

    • Ensure TX/RX values are minimum ~70Mbps

  • Navigate to Diagnostics  > Power

    • Check battery voltages

      • Fully charged DTG3: 19.72V

      • Fully charged REVOLUTION: 20V

      • Fully charged PIVOT: 20V

      • Fully charged PHOTON: 20V

    • Check motor current draws (and note the ROV Speed Gain) looking for anything that’s out of spec with others

  • Navigate to Diagnostics > Inputs

    • Joysticks should be 90+ for scaled value

    • Buttons should change to 1